Mortgage Servicing & Collections Associate

Saco-; Saco (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

Saco- Bank is seeking a Residential Loan Servicing & Collection Specialist I to provide administrative and customer service support for residential mortgage and consumer loans throughout their life cycle. You will assist borrowers with inquiries, payments, escrow questions, and loan maintenance while complying with company policies and federal regulations.

The role requires strong communication, attention to detail and the ability to work across bank locations.

Qualifications

• High school diploma or equivalent required
• Associate degree in business, finance, or related field preferred
• 0–2 years of customer service, banking, mortgage, or financial services experience
• Strong communication and problem-solving skills
• Basic understanding of mortgage terminology preferred
• Proficiency with Microsoft Office and data entry systems
• Ability to manage multiple tasks in a fast-paced environment
• Strong attention to detail and organizational skills
• Is dependable and conforms to punctuality and attendance standards
• Able to travel to all bank locations

Responsibilities

• Provides professional, courteous and efficient service to all internal & external customers
• Respond to borrower inquiries via phone, email, or mail regarding mortgage & consumer accounts
• Process loan payments and update account information accurately
• Assist customers with escrow, taxes, insurance, PMI and payment questions
• Review and maintain loan servicing records and documentation
• Review loan files for completeness, accuracy and proper lien perfection
• Handle address changes, payoff requests, process paid-off loans, lien release process and account updates
• Support delinquency monitoring and basic collections communication
• Process construction loan disbursements
• Research and resolve routine servicing issues or discrepancies
• Ensure compliance with federal and state mortgage servicing regulations
• Maintain confidentiality of customer financial information
• Escalate complex issues to senior servicing specialists or management

Skills

Communication skills

Problem-solving

Travel readiness

Education

High school diploma

Associate degree in business/finance

Tools

Microsoft Office

Data entry systems

Job description

Saco- Bank is seeking a Residential Loan Servicing & Collection Specialist I to provide administrative and customer service support for residential mortgage and consumer loans throughout their life cycle. You will assist borrowers with inquiries, payments, escrow questions, and loan maintenance while complying with company policies and federal regulations.

The role requires strong communication, attention to detail and the ability to work across bank locations.