Mortgage Retail Ops Specialist — Growth, Benefits & Impact

Longbridge Financial, LLC; Houston (TX); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Best-in-class health plans

Generous PTO

Company-paid life insurance

401(k) match

Paid holidays

Job summary

Longbridge Financial in Houston is seeking a Retail Operations Specialist to join our in-office team in Houston, TX or Paramus, NJ. This full-time role supports loan processing across teams, ensuring timely processing and exceptional service while coverage is provided during co-worker absences.

You will handle applications, work with loan officers, underwriters, closers, and title companies, analyze income and documents, and maintain confidentiality.

Qualifications

• Demonstrated ability to work independently.
• Proven ability to work effectively in a collaborative, team‑oriented environment.
• Proven ability to thrive in a fast‑paced environment, effectively managing multiple priorities and deadlines.
• Ability to read, analyze, and interpret procedures, manuals, policies, and regulations.
• Strong verbal and written communication skills, across all levels of the organization.
• Intermediate working knowledge of Microsoft Word, Excel, Outlook, Teams.

Responsibilities

• Process applications for submission to underwriting.
• Work with loan officers, borrowers, underwriters, closers, AMCs and title companies.
• Work with third parties to obtain conditions.
• Scanning and uploading file documentation into LOS.
• Clear loan conditions with applicants and communicating with loan officers.
• Analyze Credit, income, tax returns and asset documents.
• File follow-up and notation in accordance with policy.
• Ensure confidentiality of client files.
• Provide coverage in Retail Operations and related departments, helping to ensure continuity and consistency in service.
• Provide functional support as needed, adjusting priorities to meet fluctuating workloads and departmental requirements.
• Respond proactively to varying business demands by assisting multiple teams and helping maintain service and productivity standards.
• Other duties and/or mortgage or company related tasks as assigned by management

Skills

Independence

Team collaboration

Multi‑tasking

Reading & interpreting procedures

Communication

MS Office proficiency

Tools

LOS system

Microsoft Office Suite

Job description

Longbridge Financial in Houston is seeking a Retail Operations Specialist to join our in-office team in Houston, TX or Paramus, NJ. This full-time role supports loan processing across teams, ensuring timely processing and exceptional service while coverage is provided during co-worker absences.

You will handle applications, work with loan officers, underwriters, closers, and title companies, analyze income and documents, and maintain confidentiality.