Retail Operations Specialist - In Office - Houston, TX or Paramus, NJ

Longbridge Financial, LLC; Houston (TX); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Full benefits: Medical, Dental, Vision

401(k) with company match

Paid time off

Job summary

Longbridge Financial, LLC is seeking a Retail Operations Specialist for an in-office role in Houston, TX or Paramus, NJ. The position is full-time and involves processing loan files, coordinating with lenders and customers, and ensuring timely, accurate processing with high service levels.

The role supports multiple teams, provides coverage during absences, and helps maintain workflow across departments in a growing mortgage environment.

Qualifications

• Demonstrated ability to work independently and take initiative.
• Proven ability to collaborate effectively within a team.
• Thrives in a fast-paced setting, manages multiple priorities.
• Reads, analyzes, and interprets procedures, manuals, policies.
• Strong verbal and written communication across all levels.

Responsibilities

• Process loan-related applications for underwriting readiness.
• Coordinate with loan officers, borrowers, underwriters, closers and title companies.
• Work with third parties to obtain required conditions.
• Scan, upload and organize documentation in LOS.
• Clear loan conditions and communicate updates to stakeholders.
• Review credit, income, tax and asset documents.
• Support multiple teams to maintain service continuity.
• Provide coverage during absences and adjust priorities as needed.

Skills

Independent work

Team collaboration

Thrive in fast-paced environment

Ability to interpret procedures/polic"

Verbal and written communication

Tools

Microsoft Office

Job description

Retail Operations Specialist - In Office - Houston, TX or Paramus, NJ

• Full-time

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

The Retail Operations Specialist is a newly created role and is a great opportunity to start your career in the mortgage industry and join one of the top mortgage companies, Longbridge Financial. You will have the opportunity to support various teams by managing a diverse portfolio of loan files, ensuring timely and accurate processing while maintaining exceptional service levels. Additionally, you will provide coverage when co-workers are out of the office, process the of overflow loans and other duties and/or mortgage or company related tasks as assigned by management.

Please note that there are two positions available in the Houston, TX office and / or in the Paramus, NJ office.

Primary Job Duties:

• Process applications for submission to underwriting
• Work with loan officers, borrowers, underwriters, closers, AMC’s and title companies
• Works with third parties to obtain conditions
• Scanning and uploading file documentation into LOS
• Clear loan conditions with applicants and communicating with loan officers
• Analyze Credit, income, tax returns and asset documents
• File follow-up and notation in accordance with policy
• Ensure confidentiality of client files
• Provide coverage in Retail Operations and related departments, helping to ensure continuity and consistency in service.
• Provide functional support as needed, adjusting priorities to meet fluctuating workloads and departmental requirements.
• Respond proactively to varying business demands by assisting multiple teams and helping maintain service and productivity standards.
• Other duties and/or mortgage or company related tasks as assigned by management

• Demonstrated ability to work independently
• Proven ability to work effectively in a collaborative, team-oriented environment.
• Proven ability to thrive in a fast-paced environment, effectively managing multiple priorities and competing deadlines while maintaining high-quality results.
• Ability to read, analyze, and interpret procedures, manuals, policies, and regulations
• Strong verbal and written communication skills, with the ability to communicate clearly and professionally across all levels of the organization.
• Intermediate working knowledge of Microsoft suite of applications (Word, Excel, MS Outlook, Teams)

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an non exemptrole
• Target base salary range is47K - 50Kwhich is based on various factors including skills and work experience.
• In addition to base salary, this role is eligible for a competitive additional compensation program via monthlybonus
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

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