Mortgage Origination Coordinator

CrossCountry Mortgage, LLC; Phoenix (AZ); On-site; USD 45,000 - 55,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a skilled mortgage loan officer assistant to support top-producing originators. The role blends sales and customer service to manage loan files end-to-end and build client relationships.

You will gather documentation, prepare pre-approvals, coordinate verifications, and ensure accurate, on-time submissions while delivering outstanding service.

Join a team focused on growth and client satisfaction in a fast-paced mortgage environment.

Qualifications

• High school diploma or equivalent required; college degree in finance or banking preferred.
• Expert-level knowledge of Fannie and Freddie guidelines would be advantageous.
• Ability to calculate income and run LP and DU.
• Understand basic loan financing options (conventional, FHA, VA, adjustable/fixed, commercial).
• 2–3 years of office/administrative or mortgage experience preferred.
• Proficiency in MS Office; CRM, MLS, DU, and mortgage software preferred.

Responsibilities

• Gather initial documentation to pre-qualify borrowers and make program recommendations.
• Structure the loan and send a needs list for additional documentation.
• Provide accurate pre-approvals to borrowers.
• Coordinate loan documentation for verifications and underwriting.
• Follow up with customers and internal teams to ensure smooth transactions.
• Screen calls, book appointments, and provide administrative support as needed.
• Verify documentation accuracy and report discrepancies to the loan originator.
• Serve as primary contact between clients, branch manager, and loan originator.

Skills

Customer service

Communication

Detail-oriented

Sales skills

Education

High school diploma or equivalent

College degree in finance or banking preferred

Tools

MS Office

CRM

MLS

DU

Proprietary mortgage software

Job description

CrossCountry Mortgage, LLC is seeking a skilled mortgage loan officer assistant to support top-producing originators. The role blends sales and customer service to manage loan files end-to-end and build client relationships.

You will gather documentation, prepare pre-approvals, coordinate verifications, and ensure accurate, on-time submissions while delivering outstanding service.

Join a team focused on growth and client satisfaction in a fast-paced mortgage environment.