Mortgage Loss Mitigation & Collections Analyst

Glacier Bancorp, Inc.; Missoula (MT); On-site; USD 43,000 - 50,000; Full time

Job summary

Glacier Bancorp, Inc. is seeking a Loss Mitigation Analyst to manage delinquent mortgage accounts and assist borrowers in avoiding foreclosure.

The role involves evaluating financials, negotiating repayment plans, and coordinating with internal teams and external partners to ensure compliant loss mitigation strategies. Position may be located across the nine-state footprint, with an entry rate of $20.87 per hour (Kalispell, MT).

Qualifications

• Requires High School Diploma or GED; associate degree preferred.
• Experience in banking or lending environment preferred.
• Proficient with loan platform software and MS Office tools.

Responsibilities

• Provide exceptional customer service by addressing borrower inquiries promptly and professionally.
• Manage delinquent mortgage accounts and contact borrowers to assess financial situations.
• Explain loss mitigation options and guide borrowers through application processes.
• Maintain detailed records of communications and actions in servicing systems.

Skills

Problem solving

Analytical skills

Customer service

Communication

Education

High School Diploma / GED

Associate Degree

Tools

Encompass

Jack Henry

Black Knight

FiServ

Microsoft Office

Job description

Glacier Bancorp, Inc. is seeking a Loss Mitigation Analyst to manage delinquent mortgage accounts and assist borrowers in avoiding foreclosure.

The role involves evaluating financials, negotiating repayment plans, and coordinating with internal teams and external partners to ensure compliant loss mitigation strategies. Position may be located across the nine-state footprint, with an entry rate of $20.87 per hour (Kalispell, MT).