Mortgage Loss Mitigation Specialist

Glacier Bancorp, Inc.; Powell (WY); Hybrid; USD 43,000 - 44,000; Full time

Job summary

Glacier Bancorp, Inc. is seeking a Loss Mitigation Analyst to manage delinquent mortgage accounts and assist borrowers in preventing foreclosure. You will analyze borrower finances, evaluate loss mitigation options, and negotiate repayment plans while coordinating with internal teams and external partners.

The role includes collections duties and collaboration across divisions to ensure compliant strategies. Requires banking experience and proficiency with loan software and MS Office.

Qualifications

• High School Diploma or GED required, Associate degree preferred.
• 3 years in banking or lending environment required.
• Experience with loan platform software (Encompass, Jack Henry, Black Knight, FiServ).
• Advanced MS Office Suite and related web tools required.
• Demonstrated ability to analyze borrower information and communicate clearly.

Responsibilities

• Provide exceptional customer service by addressing borrower inquiries promptly.
• Educate borrowers on loss mitigation options and foreclosure process.
• Manage delinquent mortgage accounts and pursue timely collections.
• Negotiate repayment plans to prevent foreclosure and document decisions.
• Collaborate with internal departments and external partners to ensure compliant loss mitigation.

Skills

Problem solving

Analytical thinking

Customer service

Communication

Time management

Education

High School Diploma / GED

Associate Degree

Tools

Encompass

Jack Henry

Black Knight

FiServ

Microsoft Office

Adobe

Job description

Glacier Bancorp, Inc. is seeking a Loss Mitigation Analyst to manage delinquent mortgage accounts and assist borrowers in preventing foreclosure. You will analyze borrower finances, evaluate loss mitigation options, and negotiate repayment plans while coordinating with internal teams and external partners.

The role includes collections duties and collaboration across divisions to ensure compliant strategies. Requires banking experience and proficiency with loan software and MS Office.