Mortgage Loss Mitigation & Collections Specialist

Glacier Bancorp, Inc.; Reno (NV); On-site; USD 43,000 - 56,000; Full time

Job summary

Glacier Bancorp, Inc. is seeking a Loss Mitigation Analyst to manage delinquent mortgage accounts and assist borrowers in finding feasible solutions to avoid foreclosure.

The role covers collections, analysis of financial information, and negotiation of repayment plans with a focus on compliant practices. Located across our nine-state footprint, including NV, the position emphasizes cross-functional collaboration and accurate record-keeping within the servicing system.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 3 years in banking or lending environment.
• Experience with loan platform software (Encompass, Jack Henry, Black Knight, FiServ).
• Advanced skills in MS Office; ability to analyze data and communicate findings.
• Knowledge of lending regulations and compliance is preferred.

Responsibilities

• Provide customer service by addressing borrower inquiries promptly and professionally.
• Manage delinquent mortgage accounts and collect overdue payments.
• Explain loss mitigation options and assist with applications for loss mitigation programs.
• Negotiate repayment plans and maintain accurate case files and records.
• Collaborate with internal departments and partners to ensure compliant loss mitigation strategies.

Skills

Problem solving

Analytical

Technical skills

Communication

Team player

Adaptability

Self-starter

Regulatory research

Accountability

Attendance

Education

High School Diploma / GED

Associate Degree

Tools

Encompass

Jack Henry

Black Knight

FiServ

Microsoft Office

Job description

Glacier Bancorp, Inc. is seeking a Loss Mitigation Analyst to manage delinquent mortgage accounts and assist borrowers in finding feasible solutions to avoid foreclosure.

The role covers collections, analysis of financial information, and negotiation of repayment plans with a focus on compliant practices. Located across our nine-state footprint, including NV, the position emphasizes cross-functional collaboration and accurate record-keeping within the servicing system.