Mortgage Loss Mitigation Specialist

Glacier Bancorp, Inc.; Coeur d'Alene (ID); On-site; USD 29,000 - 47,000; Full time

Job summary

Glacier Bancorp, Inc. is seeking a Loss Mitigation Analyst to manage delinquent mortgage accounts and assist borrowers in finding loss mitigation solutions. You will analyze financials, negotiate repayment plans, and coordinate with internal teams to ensure compliant strategies.

The role includes outreach to borrowers, detailed record-keeping, and collaboration with external partners to mitigate losses while maintaining customer service standards.

Qualifications

• Required: High School Diploma or GED.
• Preferred: Associate Degree or higher.
• Experience in banking or lending environments is required.
• Familiarity with loan platform software (Encompass, Jack Henry, Black Knight, FiServ) is expected.

Responsibilities

• Provide exceptional customer service by addressing borrower inquiries and concerns promptly and professionally.
• Educate borrowers on loss mitigation options, counseling, and foreclosure processes.
• Manage delinquent mortgage accounts and engage in collections activities to discuss overdue payments.
• Negotiate repayment plans and document outcomes with accuracy and compliance.
• Collaborate with internal departments and external partners to ensure effective loss mitigation strategies.

Skills

Problem solving

Analytical skills

Communication

Teamwork

Time management

Regulatory awareness

Education

High School Diploma / GED

Associate Degree

Tools

Encompass

Jack Henry

Black Knight

FiServ

Microsoft Office

Adobe

Job description

Glacier Bancorp, Inc. is seeking a Loss Mitigation Analyst to manage delinquent mortgage accounts and assist borrowers in finding loss mitigation solutions. You will analyze financials, negotiate repayment plans, and coordinate with internal teams to ensure compliant strategies.

The role includes outreach to borrowers, detailed record-keeping, and collaboration with external partners to mitigate losses while maintaining customer service standards.