Mortgage Loss Mitigation & Collections Analyst

Glacier Bancorp, Inc.; Helena (MT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Paid time off

Paid holidays

Job summary

Glacier Bancorp, Inc. is seeking a Loss Mitigation Analyst to manage delinquent mortgage accounts and guide borrowers through loss mitigation options.

The role supports the Loss Mitigation Team Lead and Mortgage Loan Servicing Manager in creating compliant solutions to prevent foreclosure while coordinating with internal departments and external partners. The position involves collections duties, broker discussions, and detailed case documentation.

Qualifications

• 3 years working in a Banking or Lending environment.
• Experience with loan platform software such as Encompass, Jack Henry, Black Knight, FiServ, etc.
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and common browsers.

Responsibilities

• Provide exceptional customer service by addressing borrower inquiries and concerns promptly and professionally.
• Educate borrowers on loss mitigation options and foreclosure processes.
• Manage delinquent mortgage accounts and contact borrowers to assess financial situations and reminders.
• Negotiate repayment plans and loss mitigation programs; document actions and outcomes with accuracy.

Skills

Banking experience

Loan software

Microsoft Office

Analytical skills

Communication

Education

High School Diploma / GED

Associate Degree

Job description

Glacier Bancorp, Inc. is seeking a Loss Mitigation Analyst to manage delinquent mortgage accounts and guide borrowers through loss mitigation options.

The role supports the Loss Mitigation Team Lead and Mortgage Loan Servicing Manager in creating compliant solutions to prevent foreclosure while coordinating with internal departments and external partners. The position involves collections duties, broker discussions, and detailed case documentation.