Mortgage Lock Desk Specialist | Data-Driven Admin & Client Support

Gold Star Mortgage Financial Group; Ann Arbor (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

Gold Star Mortgage Financial Group is seeking a Lock Desk Administrator to handle phone and email inquiries, process internal work requests, and support day-to-day lock desk operations. The role involves data analysis and report creation as needed.

Responsibilities include managing locks, verifying investor lock confirmations, understanding loan pricing, and ensuring timely closings within lock terms. Strong communication and Excel skills are valued.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree in accounting, finance or related field preferred.
• At least 1 year mortgage industry experience preferred.
• Strong Excel skills preferred.

Responsibilities

• Manage locked mortgage loans in a team environment.
• Review and confirm lock requests match investor lock confirmations.
• Understand how loans are priced for mortgage products.
• Manage lock expirations and insure timely closings.
• Upload existing locked loans.
• Work in Encompass LO and investor portals.
• Conduct market and data research.
• Complete other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Independent work

Communication

Education

High School diploma or equivalent

Bachelor's degree in accounting/finance

Tools

Encompass LO

Investor portals

Job description

Gold Star Mortgage Financial Group is seeking a Lock Desk Administrator to handle phone and email inquiries, process internal work requests, and support day-to-day lock desk operations. The role involves data analysis and report creation as needed.

Responsibilities include managing locks, verifying investor lock confirmations, understanding loan pricing, and ensuring timely closings within lock terms. Strong communication and Excel skills are valued.