Lock Desk Administrator

Gold Star Mortgage Financial Group; Ann Arbor (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

Gold Star Mortgage Financial Group is seeking a Lock Desk Administrator to handle phone and email inquiries, process internal work requests, and support day-to-day lock desk operations. The role involves data analysis and report creation as needed.

Responsibilities include managing locks, verifying investor lock confirmations, understanding loan pricing, and ensuring timely closings within lock terms. Strong communication and Excel skills are valued.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree in accounting, finance or related field preferred.
• At least 1 year mortgage industry experience preferred.
• Strong Excel skills preferred.

Responsibilities

• Manage locked mortgage loans in a team environment.
• Review and confirm lock requests match investor lock confirmations.
• Understand how loans are priced for mortgage products.
• Manage lock expirations and insure timely closings.
• Upload existing locked loans.
• Work in Encompass LO and investor portals.
• Conduct market and data research.
• Complete other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Independent work

Communication

Education

High School diploma or equivalent

Bachelor's degree in accounting/finance

Tools

Encompass LO

Investor portals

Job description

Pay Grade: Hourly (DOE)

Pay Rate: $20.00 per hour

Reports to: Capital Markets Manager

Department: Lock Desk

Status: Regular, Full-Time

FLSA Status: Hourly, Non-exempt

Schedule: Monday - Friday

Summary & Purpose Of Position

The Lock Desk Administrator is primarily responsible for answering questions by way of phone and email, along with processing a queue of work requests from internal employees. The individual in this role will assist in the day to day management of the lock desk and occasionally work with data analysis, along with report creation.

Primary Position-specific Responsibilities

• Manage locking mortgage loans in a team-oriented environment;
• Review and confirm all lock requests' match investor lock confirmations;
• Understand how loans are priced for all mortgage products;
• Manage lock expiration dates and insure loan closes and is delivered (shipped) within their lock terms;
• Upload existing locked loans;
• Will work in Encompass Loan Origination software and in outside investor web portals;
• Conduct market and data research;
• Complete other duties as assigned.

Essential Skills And Experience

• High School Diploma or equivalent required;
• Excellent customer service skills;
• Have an ability to multi-task;
• Must be dependable with meeting deadlines and managing time;
• Have an ability to work independently on multiple files simultaneously;
• Possess strong oral and written communication skills.

Preferred Education/Experience

• Bachelor’s degree from an accredited institution in accounting, finance, or a related field;
• At least one (1) year of experience in the mortgage industry;

Experience With Microsoft Excel Preferred.

REPORTING TO THIS POSITION:

No direct reports

PHYSICAL DEMANDS/ENVIRONMENT

The environment is characteristic of an office setting. Must be able to execute complex tasks on time sensitive transactions, and be able to work flexible hours including some weekends and evenings (after 6:00pm).