Remote Mortgage Lock Desk Analyst: Rate Locks & Pricing

Softage Information Technology; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Softage Information Technology is seeking an experienced Lock Desk Analyst to join our mortgage team remotely. The role focuses on managing rate locks, pricing accuracy, and pipeline risk while supporting sales, secondary marketing, and operations.

The ideal candidate is detail-oriented and calm under pressure in a fast-moving market. Responsibilities include daily rate locks, extensions, relocks, and hedge coverage discussions with Loan Officers and Account Executives, ensuring investor

Qualifications

• 2+ years of mortgage lock desk or secondary marketing experience preferred.
• Strong understanding of rate locks, extensions, and investor guidelines
• Experience with Encompass LOS (required)
• Familiarity with PPEs and hedge platforms (EPPS, Polly, Optimal Blue, etc.) a plus
• Strong attention to detail and ability to multitask
• Excellent communication and problem-solving skills
• Comfortable working in a deadline-driven environment

Responsibilities

• Manage daily rate locks, extensions, renegotiations, and relocks
• Ensure lock accuracy and compliance with investor and company guidelines
• Monitor pipeline activity and assist with hedge coverage as needed
• Communicate effectively with Loan Officers, Account Executives, and Operations
• Maintain pricing updates and distribute rate sheets as required
• Support secondary marketing and capital markets initiatives
• Troubleshoot lock issues and resolve pricing discrepancies
• Assist with market updates and lock guidance when requested

Skills

Attention to detail

Multitasking

Communication

Problem-solving

Deadline-driven

Tools

Encompass LOS

EPPS

Polly

Optimal Blue

Job description

Softage Information Technology is seeking an experienced Lock Desk Analyst to join our mortgage team remotely. The role focuses on managing rate locks, pricing accuracy, and pipeline risk while supporting sales, secondary marketing, and operations.

The ideal candidate is detail-oriented and calm under pressure in a fast-moving market. Responsibilities include daily rate locks, extensions, relocks, and hedge coverage discussions with Loan Officers and Account Executives, ensuring investor