Lock Desk Administrator

Gold Star Mortgage Financial Group, Corporation; Ann Arbor (MI); On-site; USD 23,000 - 32,000; Full time

Job summary

Gold Star Mortgage Financial Group, Corporation is seeking a Lock Desk Administrator to support the Capital Markets team. The role involves answering questions by phone and email, processing internal work requests, and assisting in day-to-day lock desk management using Encompass and investor portals.

Ideal candidates have a high school diploma, strong communication, multitasking ability, and reliability to meet deadlines; a bachelor’s degree and mortgage experience are preferred.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service skills.
• Ability to multi-task.
• Must be dependable with meeting deadlines and managing time.
• Ability to work independently on multiple files simultaneously.
• Possess strong oral and written communication skills.

Responsibilities

• Manage locking mortgage loans in a team-oriented environment.
• Review and confirm all lock requests' match investor lock confirmations.
• Understand how loans are priced for all mortgage products.
• Manage lock expiration dates and insure loan closes and is delivered (shipped) within their lock terms.
• Upload existing locked loans.
• Work in Encompass Loan Origination software and in outside investor web portals.
• Conduct market and data research.
• Complete other duties as assigned.

Skills

Customer service

Multitasking

Deadline adherence

Independent work

Oral and written communication

Education

High school diploma

Bachelor's degree in accounting/finance

Tools

Microsoft Excel

Job description

LOCK DESK ADMINISTRATOR – JOB DESCRIPTION

Pay Grade: Hourly (DOE)

Pay Rate: $20.00 per hour
Reports to: Capital Markets Manager
Department: Lock Desk
Status: Regular, Full-Time
FLSA Status: Hourly, Non-exempt

Schedule: Monday - Friday

SUMMARY & PURPOSE OF POSITION

The Lock Desk Administrator is primarily responsible for answering questions by way of phone and email, along with processing a queue of work requests from internal employees. The individual in this role will assist in the day to day management of the lock desk and occasionally work with data analysis, along with report creation.

PRIMARY POSITION-SPECIFIC RESPONSIBILITIES

• Manage locking mortgage loans in a team-oriented environment;
• Review and confirm all lock requests' match investor lock confirmations;
• Understand how loans are priced for all mortgage products;
• Manage lock expiration dates and insure loan closes and is delivered (shipped) within their lock terms;
• Upload existing locked loans;
• Will work in Encompass Loan Origination software and in outside investor web portals;
• Conduct market and data research;
• Complete other duties as assigned.

ESSENTIAL SKILLS AND EXPERIENCE

• High School Diploma or equivalent required;
• Excellent customer service skills;
• Have an ability to multi-task;
• Must be dependable with meeting deadlines and managing time;
• Have an ability to work independently on multiple files simultaneously;
• Possess strong oral and written communication skills.

PREFERRED EDUCATION/EXPERIENCE

• Bachelor's degree from an accredited institution in accounting, finance, or a related field;
• At least one (1) year of experience in the mortgage industry;
• Experience with Microsoft Excel preferred.

PHYSICAL DEMANDS/ENVIRONMENT

The environment is characteristic of an office setting. Must be able to execute complex tasks on time sensitive transactions, and be able to work flexible hours including some weekends and evenings (after 6:00pm).