Mortgage Loan Processing & Customer Support Specialist

City Bank; El Paso (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

City Bank in El Paso, TX is seeking a Mortgage Processing Assistant to support loan officers, gather applications, and prepare files for processing and closing. The role involves coordinating with Realtors, Title Companies, and buyers, ordering required documents, and providing courteous customer service.

Ideal candidates will demonstrate strong attention to detail, effective communication, and the ability to multitask in a fast-paced mortgage environment.

Qualifications

• Must have strong attention to detail and be able to communicate clearly with customers and team members.
• Experience in banking or mortgage processing is a plus.
• Ability to handle multiple tasks and maintain accuracy in a fast-paced environment.

Responsibilities

• Represent the bank to customers in a courteous and professional manner.
• Take loan applications and pull credit when loan officer is unavailable.
• Order and verify documents such as tax transcripts, insurance, appraisals, and other lender requirements.
• Maintain organized files and prepare them for processing and closing.
• Coordinate with Realtors, Title Companies, and buyers to prepare files for the Processor.
• Act as backup to the loan officer during absences and set up refinances/purchases appointments.

Skills

Attention to detail

Customer service

Communication skills

Job description

City Bank in El Paso, TX is seeking a Mortgage Processing Assistant to support loan officers, gather applications, and prepare files for processing and closing. The role involves coordinating with Realtors, Title Companies, and buyers, ordering required documents, and providing courteous customer service.

Ideal candidates will demonstrate strong attention to detail, effective communication, and the ability to multitask in a fast-paced mortgage environment.