Commercial Lending Support Specialist

City Bank; Midland (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

City Bank in Midland, TX is seeking a Lending Assistant to support loan processing, document coordination, and customer service within a busy branch. The role requires attention to detail, strong communication, and ability to manage multiple tasks in a fast-paced environment.

You will greet customers, process credit applications, prepare closing documents, schedule inspections, and ensure accurate records while delivering courteous, professional service to borrowers.

Qualifications

• Greeting customers
• Represent the bank to the customer in a courteous and professional manner
• Furnish prompt, efficient, and accurate service
• Attention to detail and excellent communication skills are required
• Accept credit applications
• Obtain CIP documentation for individuals, run credit reports and enter Customer Due Diligence information into Verafin
• Obtain borrowing authorization documents for entities, input Beneficial Owner information in Verafin and obtain Certificates of Good Standing
• Create new customer CIF's on Silverlake and complete BSA - Verafin questions
• Coordinate the preparation of loan closing documents with internal and external individuals for Commercial and Industrial loans including Letters of Credit, Floor Plans and Guidance Lines.
• Coordinate document ordering
• Open title insurance orders with title companies
• Request appraisal, environmental and evaluation orders through Real Estate Valuation Dept.
• Coordinates with SBA and other government guaranteed loan programs on gathering the proper documentation on government guaranteed loans
• Scheduling, closing and funding of loans;
• Prepare or assist in the preparation of the Loan Input Worksheet which is used to prepare the Commercial/Ag Loan Memo, provides information for Loan Doc Prep to prepare loan documents, and provides checklists (borrowing entity and collateral documentation) for Doc Review ticklers
• Review loan documents for accuracy prior to loan closings
• Prepare Loan Funding Worksheet to provide loan disbursement instructions to the centralized Loan Funding Department once loans are closed; provide drafting instructions as needed
• Scan loan package documents and name using naming template. Save completed loan package to Doc Review for tracking
• Scan documents received by mail. Name with naming template and save to exception folder to remove exception or Synergy Folder for upload to Synergy.
• Manages each loan to identify, file, and perfect the Bank's lien on any and all loans, including but not limited to: UCC's, Deed of Trust, Assignments, Subordinations, etc.
• Review documentation exception reports and communicate with borrowers by letter, email or phone requesting on-going financial and collateral documentation.
• Complete the Exception Removal Request spreadsheet and forward to the Exception Tracking group to update tracked documents as received
• Complete loan advances and transfers; update construction draw spreadsheets as applicable; prepare extensions and modifications for loan payments;
• Process/review loan payments; Portal Pay, DMI, Private Banking and all loans housed on Silverlake;
• Issues cashier's checks
• Prepare spreadsheet to track floor plan customers and guidance line activity
• Scheduling construction, equipment and floor plan inspections
• Utilizing Lien Solutions, order UCC searches and flood determinations; file new and terminated UCC's, review borrower monitoring alerts
• Customer Services requests:
• Prepare AFT and ACH set up forms
• Enters changes in Synapsys for address changes and officer changes;
• Process wire transfers
• Prepare payoff quotes,
• Provide loan history information,
• Compile release of lien documents and etc.
• Scheduling appointments for loan officers
• Receiving and directing phone calls
• Call on past due and NSF customers
• Participate in training sessions as required by supervisor.
• Other duties, as assigned by Management; some branch Lending Assistants perform additional duties:
• Accept stop payments
• Q2 Online Banking resets

Responsibilities

• Greeting customers and representing the bank professionally.
• Process loan applications and coordinate closing documents.
• Maintain accurate loan files and document workflows.
• Coordinate with title companies and appraisal vendors.
• Review loan documents for accuracy prior to closings.
• Manage lien perfection and customer documentation.
• Assist in loan funding and disbursement.
• Handle customer service requests and account changes.
• Support training and perform other duties as assigned.

Skills

Customer service

Attention to detail

Communication skills

Loan processing

Job description

City Bank in Midland, TX is seeking a Lending Assistant to support loan processing, document coordination, and customer service within a busy branch. The role requires attention to detail, strong communication, and ability to manage multiple tasks in a fast-paced environment.

You will greet customers, process credit applications, prepare closing documents, schedule inspections, and ensure accurate records while delivering courteous, professional service to borrowers.