Mortgage Loan Assistant — Client-Focused Support

Guild Mortgage

Las Vegas (NV)

On-site

USD 24,796 - 41,328

Full time

14 days+

Application generator

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Job summary

Guild Mortgage is seeking a Loan Officer Assistant to support originators in building complete loan files for submission. Under supervision, you will handle document collection, data entry, and customer communications to ensure smooth processing and closing of loans.

The role requires multitasking, strong organizational skills, and a customer-focused approach to provide timely updates and assist processing teams.

Qualifications

High school diploma or equivalent; at least two years of mortgage lending or related field experience.
Active MLO licensing required.
Ability to manage multiple priorities, strong detail orientation and highly organized.
Works with a strong sense of urgency and responsiveness.
Passionate about delivering excellence in customer service.
Demonstrated patience and professionalism when interacting with both internal and external customers.
Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required.
Strong verbal and written communication skills.
Ethical, with a commitment to company values.

Responsibilities

Monitor key dates related to loan transactions and respond accordingly.
Send loan forms, disclosures agreements, and other supporting documentation to customers for completion and signature; manage the collection of completed documents accordingly.
Manage assigned originator's database; tracking active loan(s) and entering data as needed.
Maintain customer contact to ensure follow-up of loan application and answer basic customer inquiries while providing quality customer service.
Provide support in the collection and preparation of submitting loan application with supporting documentation to processing.
Order out 4506T, SSA, Credit Supplements, AccountCheck and Work Number as needed.
Prepare and submit loan applications to processing, helping to resolve any subsequent file issues and escalating processor conditions as required assisting processor in clearing any conditions placed on loan(s).
Reviewing CD to ensure fees and cash at closing are consistent with commitment to customer.
Provide status updates to referral sources on active loans, subject to Guild’s policies on Consumer Privacy and Safeguarding of Information.
Answer customer inquiries related to active loan, and/or loan application status.