Mortgage Customer Support Specialist (Remote)

Ameristar Information Network, LLC; Southlake (TX); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Work-from-home option

Job summary

Ameristar Information Network, LLC seeks motivated professionals for inbound customer support across phone, email and live chat. You will act as the primary contact for clients, process orders, and troubleshoot basic real estate and title-related issues.

Strong PC skills, CRM proficiency, and excellent communication are essential. We value accuracy, confidentiality, and a proactive, customer-first attitude.

Qualifications

• Proven customer service experience in a fast-paced environment.
• Strong computer skills including Internet, OS, and MS Office.
• Ability to type 50 wpm+ and handle multiple tasks.

Responsibilities

• Handle inbound inquiries via phone, email, and live chat.
• Prepare and process customer orders accurately.
• Provide information about products and services and troubleshoot basic issues.

Skills

Customer service

CRM systems

Microsoft Office

Interpersonal skills

Omnichannel support

Education

Bachelor’s Degree Preferred

Associate’s Degree or higher

Microsoft Office Specialist

Customer Service Certifications

Tools

Microsoft Office Suite

CRM Systems

Job description

Ameristar Information Network, LLC seeks motivated professionals for inbound customer support across phone, email and live chat. You will act as the primary contact for clients, process orders, and troubleshoot basic real estate and title-related issues.

Strong PC skills, CRM proficiency, and excellent communication are essential. We value accuracy, confidentiality, and a proactive, customer-first attitude.