Mortgage Customer Care Specialist - Hybrid

Randstad USA; Oxford (MS); Hybrid; USD 25,000 - 27,000; Full time

Job summary

Randstad USA is partnering with a client seeking Customer Care Reps to support mortgage customers. No prior experience required as thorough training will be provided, giving you a chance to grow in a stable, people-focused role.

The position features a hybrid schedule, with hours 8 AM–9 PM, training for 6 weeks from 8 AM–5 PM, and a pay rate of $18.50–$19.50 per hour. Remote days require a hardwired internet connection.

Qualifications

• Minimum 2 years of customer service experience.
• Experience with mortgage or financial services is preferred.
• Ability to use multiple systems and research information.

Responsibilities

• Handle inbound inquiries for mortgage customers.
• Provide professional, effective issue resolution.
• Build product knowledge to assist customers within guidelines.
• Research customer needs across multiple systems and interpret data.
• Utilize up to 10 systems to service inquiries.
• Provide accurate solutions and educate customers when appropriate.
• Document discussions and escalate as needed.
• Meet or exceed inquiry response times and quality targets.
• Adhere to schedule and attendance requirements.

Skills

Customer Service

Customer Relations

Hospitality

Basic Computer Skills

Active Listening

Telephone Etiquette

Financial Services

Education

High School

Job description

Randstad USA is partnering with a client seeking Customer Care Reps to support mortgage customers. No prior experience required as thorough training will be provided, giving you a chance to grow in a stable, people-focused role.

The position features a hybrid schedule, with hours 8 AM–9 PM, training for 6 weeks from 8 AM–5 PM, and a pay rate of $18.50–$19.50 per hour. Remote days require a hardwired internet connection.