Mortgage Customer Care Specialist (Hybrid)

FCT; United States; Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

EFAP and Wellness Essentials

Group retirement savings with company

Paid holidays and generous PTO

Hybrid work arrangements

Volunteer opportunities and charitable

Referral incentives

Stock purchase plan

Job summary

FCT, a Canada-based real estate services leader, seeks a Customer Service Representative to provide exceptional experiences on every call and become the go-to contact for clients. You will support lenders and lawyers, ensuring smooth transactions and timely closings in a fast-paced environment.

Join us in a hybrid role with 3 in-office days per week, delivering accurate updates and coordinating with internal partners.

Qualifications

• 3–5 years in a call center and/or 3–5 years in a banking environment.
• Mortgage administration experience or a Legal Assistant/Law Clerk diploma is an asset.
• Exceptional phone manner with strong communication and interpersonal skills.
• Ability to build rapport and own every interaction.
• Detail-oriented with the ability to multi-task in a fast-paced environment.
• Ability to exercise good judgment in protecting confidential information.
• Intermediate computer skills in MS Word, Excel, and PowerPoint.
• Hybrid work model: 3 days in office required.
• Core hours 8:00 a.m.–9:00 p.m., Monday through Friday; rotating late shift to 9:00 p.m.

Responsibilities

• Handle a high volume of inbound calls with a friendly, professional demeanor.
• Address lawyers and lenders on issues related to their files, escalating as needed.
• Process lender follow-up to meet program standards and timelines.
• Communicate file updates to internal and external partners.
• Organize rush requests and assist with document packages and reporting.
• Meet and exceed customer needs, escalating issues to the department manager.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multi-tasking

Confidential information handling

MS Office

Education

Legal Assistant/Law Clerk diploma

Tools

MS Office

Job description

FCT, a Canada-based real estate services leader, seeks a Customer Service Representative to provide exceptional experiences on every call and become the go-to contact for clients. You will support lenders and lawyers, ensuring smooth transactions and timely closings in a fast-paced environment.

Join us in a hybrid role with 3 in-office days per week, delivering accurate updates and coordinating with internal partners.