Mortgage Care & Delinquency Specialist - Hybrid/Remote

Talentify; West Palm Beach (FL); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

401(k) match

Paid holidays

Floating holidays

Volunteer day

Paid time off

Tuition assistance

Merit increases

AI tools training

Career path

Job summary

Onity Mortgage is seeking a Coordinator, Customer Service & Resolutions to deliver high-quality support for mortgage products and services. The role involves answering calls, guiding delinquent borrowers toward cure options, and documenting interactions to support portfolio health.

The position is hybrid, requiring 4 weeks in-office training, then remote work, with emphasis on customer outcomes, satisfaction, and continuous improvement within a supportive team.

Qualifications

• High school diploma or equivalent.
• Minimum of one year experience in a call center, collections, inside sales, customer service, or dispatch environment.
• Prior mortgage or financial services experience is a plus.

Responsibilities

• Answer incoming calls and resolve inquiries about mortgage products and services.
• Assist delinquent borrowers to cure accounts and understand payment options.
• Maintain accurate documentation of interactions, actions, and outcomes.
• Navigate loan servicing platforms and related tools to support customers.
• Provide clear, actionable guidance to resolve issues and restore financial standing.
• Collaborate with internal teams to ensure timely resolutions and consistent service.

Skills

Call center experience

Customer service orientation

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Loan servicing systems

Job description

Onity Mortgage is seeking a Coordinator, Customer Service & Resolutions to deliver high-quality support for mortgage products and services. The role involves answering calls, guiding delinquent borrowers toward cure options, and documenting interactions to support portfolio health.

The position is hybrid, requiring 4 weeks in-office training, then remote work, with emphasis on customer outcomes, satisfaction, and continuous improvement within a supportive team.