Associate, Customer Care

Randstad USA; Oxford (MS); Hybrid; USD 25,000 - 27,000; Full time

Job summary

Randstad USA is partnering with a client seeking Customer Care Reps to support mortgage customers. No prior experience required as thorough training will be provided, giving you a chance to grow in a stable, people-focused role.

The position features a hybrid schedule, with hours 8 AM–9 PM, training for 6 weeks from 8 AM–5 PM, and a pay rate of $18.50–$19.50 per hour. Remote days require a hardwired internet connection.

Qualifications

• Minimum 2 years of customer service experience.
• Experience with mortgage or financial services is preferred.
• Ability to use multiple systems and research information.

Responsibilities

• Handle inbound inquiries for mortgage customers.
• Provide professional, effective issue resolution.
• Build product knowledge to assist customers within guidelines.
• Research customer needs across multiple systems and interpret data.
• Utilize up to 10 systems to service inquiries.
• Provide accurate solutions and educate customers when appropriate.
• Document discussions and escalate as needed.
• Meet or exceed inquiry response times and quality targets.
• Adhere to schedule and attendance requirements.

Skills

Customer Service

Customer Relations

Hospitality

Basic Computer Skills

Active Listening

Telephone Etiquette

Financial Services

Education

High School

Job description

Are you a customer service professional who is looking for an opportunity to expand your professional career? Randstad is working with a client who is looking to hire Customer Care Reps to assist with their mortgage customers. Previous experience is not required as thorough training will be provided to you. If you are looking to make an impact and start a new career, lets get in touch! Additional information:

• Operating Hours: Monday through Friday7:00 AM - 8:00 PM CT & Saturday 7:00 AM - 4:00 PM CT
• 6 weeks of training: Monday through Friday 8:00 AM - 5:00 PM CT
• Hybrid schedule. Must be hardwired into internet on remote days.WiFi is not acceptable.

salary: $18.5 - $19.5 per hour

shift: First

work hours: 8 AM - 9 PM

education: High School

Responsibilities

• Manages inbound inquiries on behalf of client, acting as an extension of our client assisting with mortgage questions
• Acts in a professional and appropriate manner while assisting with a resolution of the issue/question
• Builds product and process knowledge to effectively interact with customers, within business guidelines
• Identifies customers’ needs, research using various systems, utilizes tools to interpret and analyzes data
• Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
• Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
• Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
• Actively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needs
• Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels
• Escalates issues according to business processes and timelines
• Meets personal/team production metrics and quality targets
• Must adhere to strict schedule and meet attendance guidelines.

Skills

• Customer Service
• Customer Relations
• Hospitality
• Basic Computer Skills
• Active Listening
• Telephone Etiquette
• Financial Services

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Experience

• Experienced
• 2 years

Education

• High School

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.