Mortgage Collections Specialist

Northwest; Columbus (OH); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Northwest is seeking a Mortgage Collector to manage past-due retail mortgage accounts across Columbus, OH and select PA offices. You will develop repayment plans, analyze delinquency, and coordinate with branches to minimize losses.

Responsibilities include reviewing documentation, negotiating payment agreements, and ensuring compliance with fair collections practices. A High School Diploma and 3–5 years of customer service experience are preferred.

Qualifications

• High school diploma or equivalent required.
• 3–5 years customer service/administrative experience preferred.
• Demonstrated problem-solving, communication, and financial-analysis skills.
• Knowledge of fair collections practices preferred.

Responsibilities

• Develop use of collections software and systems.
• Identify and resolve branch office collection issues.
• Recommend accounts for foreclosure, short sale, or deed in lieu, and charge-offs.
• Prepare loan modification or repayment plans and analyze reports.
• Coordinate collection efforts with offices and managers.
• Review documentation for data integrity and compliance.
• Negotiate payment agreements and monitor progress.
• Inform borrower of alternatives to foreclosure and loss mitigation steps.

Skills

Customer service

Communication

Problem solving

Financial analysis

Teamwork

Education

High School Diploma or GED

Job description

Northwest is seeking a Mortgage Collector to manage past-due retail mortgage accounts across Columbus, OH and select PA offices. You will develop repayment plans, analyze delinquency, and coordinate with branches to minimize losses.

Responsibilities include reviewing documentation, negotiating payment agreements, and ensuring compliance with fair collections practices. A High School Diploma and 3–5 years of customer service experience are preferred.