Mortgage Delinquency Resolution Specialist

LE001 Northwest Bank; Kentucky; On-site; USD 42,000 - 62,000; Full time

Job summary

Northwest Bank is seeking a Mortgage Collector to manage past-due accounts on retail mortgage loans and control delinquency while protecting company assets. The role focuses on optimizing collections processes, coordinating with branches, and advising borrowers on alternatives to foreclosure.

The position requires experience in collections practices, strong communication skills, and the ability to work with various software systems.

Qualifications

• High School Diploma or equivalent.
• 3–5 years customer service/administrative experience preferred.
• Demonstrated skills in problem solving, communication, and financial analysis.

Responsibilities

• Develop use of collections software and systems.
• Identify and resolve branch office collection issues.
• Prepare loan modification or repayment plans and analyze reports.
• Negotiate payment agreements and monitor progress.

Skills

Problem solving

Communication

Financial analysis

Customer service

Education

High School Diploma

Tools

Nautilus system

Signature

Phone software

Job description

Northwest Bank is seeking a Mortgage Collector to manage past-due accounts on retail mortgage loans and control delinquency while protecting company assets. The role focuses on optimizing collections processes, coordinating with branches, and advising borrowers on alternatives to foreclosure.

The position requires experience in collections practices, strong communication skills, and the ability to work with various software systems.