Mortgage Collections & Loss Mitigation Specialist

Flat Branch Mortgage Inc; United States; Remote; USD 42,000 - 56,000; Full time

Job summary

Flat Branch Mortgage Inc. is seeking a Mortgage Assistance Specialist to reach out to customers and collect past-due mortgage payments. The role may include Loss Mitigation counseling and handling tasks across servicing.

Hours are 9:00 AM to 6:00 PM CST, with applicants from the United States encouraged to apply. Responsibilities include making collection calls, developing loss-minimization strategies, and maintaining records in the automated system.

Qualifications

• 2+ years of mortgage experience required.
• 2+ years of direct experience in Default/Collections
• Must have working knowledge of mortgage documents & understanding of the mortgage life cycle.
• Ideal candidate with understanding on servicing agency loans: FNMA/FHLMC/FHA/VA/USDA

Responsibilities

• Listens to customer stories and determines collection strategy; endeavors to collect payments.
• Makes collection calls and/or creates correspondence regarding agency timelines.
• Develops action plans and strategies to minimize loss.
• Maintains accurate records of customer contacts on the automated collection system.
• Provides customer service regarding basic collection issues.
• Strong knowledge of federal and state laws and regulatory servicing requirements for debt collection.
• Reduces delinquencies for assigned accounts.
• Scans, files, and re-files reports in the bank’s imaging system.

Skills

Mortgage collections

Customer service

Regulatory compliance

Loss Mitigation basics

Education

2+ years mortgage experience

Job description

Flat Branch Mortgage Inc. is seeking a Mortgage Assistance Specialist to reach out to customers and collect past-due mortgage payments. The role may include Loss Mitigation counseling and handling tasks across servicing.

Hours are 9:00 AM to 6:00 PM CST, with applicants from the United States encouraged to apply. Responsibilities include making collection calls, developing loss-minimization strategies, and maintaining records in the automated system.