Mortgage Collections Specialist - Entry Level

Triad Financial Services, Inc.; Jacksonville (FL); On-site; USD 65,000 - 80,000; Full time

Job summary

A financial services provider is seeking a Collector I in Jacksonville, FL, to manage outbound calls to delinquent borrowers and resolve accounts by establishing repayment plans. This entry-level role requires strong communication and problem-solving skills, as well as a high school diploma. Candidates must possess analytical abilities and knowledge of billing procedures. A competitive salary ranging from $65,000 to $80,000 per year is offered, along with a full-time employment commitment.

Qualifications

• At least 1 year of telephone customer contact experience.
• Excellent verbal and written skills to communicate and negotiate.
• Knowledge of federal regulations and the Fair Debt Collection Practices Act.

Responsibilities

• Generate high volume of outbound calls to early stage delinquent borrowers.
• Resolve delinquent accounts by establishing a solid payment plan.
• Document mortgage collection systems with all activities and communications.

Skills

Communication skills

Problem-solving skills

Negotiation skills

Attention to detail

PC skills

Knowledge of Billing and Collections

Education

High School diploma or equivalent

Job description

A financial services provider is seeking a Collector I in Jacksonville, FL, to manage outbound calls to delinquent borrowers and resolve accounts by establishing repayment plans. This entry-level role requires strong communication and problem-solving skills, as well as a high school diploma. Candidates must possess analytical abilities and knowledge of billing procedures. A competitive salary ranging from $65,000 to $80,000 per year is offered, along with a full-time employment commitment.