Collector I (Bilingual Preferred)

Triad Financial Services, Inc.; Jacksonville (FL); In loco; USD 44.000 - 50.000; Tempo pieno

Descrizione del lavoro

Join a leading financial services provider as a Collector I (Bilingual Preferred) in Jacksonville, FL. This entry-level role focuses on resolving delinquent accounts through communication and problem-solving skills. Aimed at candidates with strong analytical abilities and attention to detail, this position offers competitive compensation and the opportunity to advance in a fast-growing company.

Competenze

• 1 year of telephone customer contact experience.
• Bilingual - Spanish preferred.
• Ability to negotiate with a positive professional manner.

Mansioni

• Make outbound calls to delinquent borrowers.
• Resolve delinquent accounts and document collection efforts.
• Send Notices of Defaults when required.

Conoscenze

Communication

Analytical skills

Negotiation

Empathy

Detail-oriented

Formazione

High School diploma or equivalent

Strumenti

MSP experience

Descrizione del lavoro

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Position Overview

Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Collector I (Bilingual in Spanish preferred) to join our growing team.

Position Overview

Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Collector I (Bilingual in Spanish preferred) to join our growing team.

Essential Functions

• Generate high volume of outbound calls to early stage delinquent borrowers
• Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
• Determine the reason for non-payment
• Document mortgage collection systems with all activities and communications
• Send Notice of Defaults (NODs) to customers when required
• Send letters to customers with pending post-dated payments
• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
• Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, Anywho.com etc.
• Process mortgage payments in accordance with established guidelines
• Follow all company and departmental policies and procedures
• Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
• Consistently meet or exceed monthly goals
• Be flexible with their time and schedule in order to meet the needs of the business
• Perform other duties that may be assigned by supervisor
  
  

Minimum Qualifications

• High School diploma or equivalent
• Solid PC skills
• Analytical and problem-solving skills and attention to detail
• Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
• Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
• Knowledge of Billing and Collections procedures
• Bilingual - Spanish (preferred)
• At least 1 year of telephone customer contact experience
• Ability to present a professional image to customers, coworkers and external contacts
• Excellent verbal and written skills to communicate and negotiate with parties
• Ability to prioritize multiple tasks and work well under deadlines
• Knowledge of federal regulations and the Fair Debt Collection Practices Act
• Patience and ability to manage stress
• MSP experience is a plus
• High school diploma or GED
  
  

Physical Demand

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on telephone
  
  

Compensation: Starting pay - $21.00/hour+

#PM22

#ID

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

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