Strategic Mortgage Collections Specialist

Triad Financial Services, Inc.; Jacksonville (FL); Vor Ort; USD 29.000 - 33.000; Vollzeit

Zusammenfassung

Triad Financial Services, Inc. in Jacksonville, FL is seeking a Collections Agent to drive delinquency recovery through outbound calls, setting payment plans, and regulatory-compliant communications.

The role requires strong negotiation, problem-solving, and the ability to manage stressful situations while meeting monthly targets. This is a full-time, on-site position with adherence to federal collection laws.

Qualifikationen

• Outbound calling to early-stage delinquent borrowers.
• Strong communication with positive, professional tone.
• Negotiation to obtain favorable resolutions.
• Knowledge of FDCPA and fair debt collection practices.

Aufgaben

• Generate a high volume of outbound calls to delinquent borrowers.
• Resolve accounts and establish a payment plan with borrowers.
• Identify reasons for non-payment and document outcomes.
• Send Notices of Defaults and letters on pending payments.
• Follow FDCPA and relevant regulations in all interactions.
• Skip trace accounts when needed using available resources.

Kenntnisse

Outbound calls

Communication

Negotiation

Regulatory compliance

Debt collection

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Triad Financial Services, Inc. in Jacksonville, FL is seeking a Collections Agent to drive delinquency recovery through outbound calls, setting payment plans, and regulatory-compliant communications.

The role requires strong negotiation, problem-solving, and the ability to manage stressful situations while meeting monthly targets. This is a full-time, on-site position with adherence to federal collection laws.