Collections Specialist — Resolve Delinquencies & Payments

HD Supply Canada, Inc; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

HD Supply is seeking a Collections Associate in Jacksonville, FL to contact customers and pursue outstanding accounts receivable. The role focuses on resolving billing problems, applying payments, and maintaining accurate customer records to reduce delinquency.

Strong attention to detail and customer communication are essential. Ideal candidates will typically have a HS Diploma or GED and 2–5 years of experience in collections or related accounts receivable duties, with a clear understanding of

Qualifications

• HS Diploma or GED strongly preferred.
• Generally 2–5 years of experience in accounts receivable or collections.
• Strong communication and problem-solving abilities.

Responsibilities

• Contact customers to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receive payments and post amount paid to customer account.
• Document information about financial status of customer and status of collection efforts.
• Review and monitor assigned accounts and applicable collection reports to maintain up-to-date records.
• Maintain clear documentation of customer contact through the collection or dispute process.
• Ensure timely follow-up of open disputes per service level agreements.
• Resolve internal and external customer non-payment issues, invoice discrepancies, and payments outside of approved terms.

Skills

Collections experience

Communication skills

Attention to detail

Education

HS Diploma or GED

Job description

HD Supply is seeking a Collections Associate in Jacksonville, FL to contact customers and pursue outstanding accounts receivable. The role focuses on resolving billing problems, applying payments, and maintaining accurate customer records to reduce delinquency.

Strong attention to detail and customer communication are essential. Ideal candidates will typically have a HS Diploma or GED and 2–5 years of experience in collections or related accounts receivable duties, with a clear understanding of