Collections & Credit Analyst (Call Center)

Pioneer Data; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A financial services company in Jacksonville, FL is seeking a Collections Analyst to evaluate accounts and manage credit limits. Responsibilities include overseeing past due account evaluations, handling customer inquiries, and achieving metrics on calls. The ideal candidate has at least 1 year of credit accounting experience, a related degree, and proficiency with Excel and SAP. This role requires strong organization, problem-solving skills, and the ability to work in a team-oriented environment.

Qualifications

• Minimum of 1 year in a Credit Accounting environment dealing with external customers.
• Knowledge of standard and specialized collection procedures.
• Ability to work in a global team environment.

Responsibilities

• Evaluate accounts on hold and release held orders.
• Manage credit limits within company guidelines.
• Achieve metrics on past due balances through phone calls.

Skills

Credit Accounting

Customer focus

Time management

Excel proficiency

Organization skills

Education

BS/Associate's Degree in Accounting, Finance or Business

Tools

SAP

MS Word

Outlook

Job description

A financial services company in Jacksonville, FL is seeking a Collections Analyst to evaluate accounts and manage credit limits. Responsibilities include overseeing past due account evaluations, handling customer inquiries, and achieving metrics on calls. The ideal candidate has at least 1 year of credit accounting experience, a related degree, and proficiency with Excel and SAP. This role requires strong organization, problem-solving skills, and the ability to work in a team-oriented environment.