Collector I/II

Triad Financial Services, Inc.; Jacksonville (FL); On-site; USD 65,000 - 80,000; Full time

Job summary

A financial services provider is seeking a Collector I in Jacksonville, FL, to manage outbound calls to delinquent borrowers and resolve accounts by establishing repayment plans. This entry-level role requires strong communication and problem-solving skills, as well as a high school diploma. Candidates must possess analytical abilities and knowledge of billing procedures. A competitive salary ranging from $65,000 to $80,000 per year is offered, along with a full-time employment commitment.

Qualifications

• At least 1 year of telephone customer contact experience.
• Excellent verbal and written skills to communicate and negotiate.
• Knowledge of federal regulations and the Fair Debt Collection Practices Act.

Responsibilities

• Generate high volume of outbound calls to early stage delinquent borrowers.
• Resolve delinquent accounts by establishing a solid payment plan.
• Document mortgage collection systems with all activities and communications.

Skills

Communication skills

Problem-solving skills

Negotiation skills

Attention to detail

PC skills

Knowledge of Billing and Collections

Education

High School diploma or equivalent

Job description

Collector I

Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Collector to join our growing team.

Responsibilities

• Generate high volume of outbound calls to early stage delinquent borrowers
• Resolve delinquent accounts by demanding and collecting the full amount due, establishing a solid plan with the borrower to make the payment
• Determine the reason for non‑payment
• Document mortgage collection systems with all activities and communications
• Send Notice of Defaults (NODs) to customers when required
• Send letters to customers with pending post‑dated payments
• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
• Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director, using various free websites such as Reverse Search, White pages, Anywho.com, etc.
• Process mortgage payments in accordance with established guidelines
• Follow all company and departmental policies and procedures
• Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
• Consistently meet or exceed monthly goals
• Be flexible with your time and schedule to meet the needs of the business
• Perform other duties that may be assigned by supervisor

Minimum Qualifications

• High School diploma or equivalent
• Solid PC skills
• Analytical and problem‑solving skills with attention to detail
• Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences
• Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions
• Knowledge of Billing and Collections procedures
• Must be goal oriented
• At least 1 year of telephone customer contact experience
• Ability to present a professional image to customers, coworkers and external contacts
• Excellent verbal and written skills to communicate and negotiate with parties
• Ability to prioritize multiple tasks and work well under deadlines
• Knowledge of federal regulations and the Fair Debt Collection Practices Act
• Patience and ability to manage stress
• MSP experience is a plus
• High school diploma or GED

Physical Demand

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on telephone

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Accounting/Auditing and Finance

Jacksonville, FL $65,000.00-$80,000.00

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