Mortgage Cash Operations Analyst: Drive Accurate Servicing

CCM CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Cash Operations Analyst to support the Cash and Investor Reporting team. You will perform transaction processing, exception analysis, and process-improvement initiatives to ensure accurate accounts and regulatory compliance.

The role collaborates with multiple teams, vendors, and investors, building strong internal relationships while delivering qualitative insights and supporting ongoing controls enhancements.

Qualifications

• BA/BS or 3-5 years’ experience in accounting or financial services related field.
• Advanced MS Excel proficiency.
• Proven data, research, and problem-solving skills, with the ability to synthesize information and communicate insights effectively.
• Excellent prioritization and time management skills.
• Exceptional organizational skills with attention to detail.
• Excellent communication and customer service skills.

Responsibilities

• Resolve account level and portfolio level issues and ensure exception volume and aging is maintained within SLAs, guidelines, and risk tolerances.
• Ensure systems are optimally configured to support loan-servicing operations based on the needs of our clients, business partners and investors.
• Leverage technologies available to process transactions accurately and efficiently.
• Analyze transactional data to identify situations where actual results differ from expected results.
• Conduct account and process level analysis utilizing knowledge of mortgage servicing processes to assist in process improvement initiatives.
• Monitor automated business processes involving an average of 5000+ transactions daily that has impact on borrower credit, portfolio metrics, and regulatory requirements.
• Isolate, model, and replicate complex issues using tools available to understand, present and resolve issues.
• Collaborate and interact with vendors and other business units to integrate internal and external processes.
• Build strong relationships with investors, clients, and other internal customers by serving as a point of contact for deliverables, questions and issues.
• Support management by providing qualitative insights to trends and exceptions, and process deficiencies, and assisting with the execution of enhancements and/or new controls.
• Assist with special projects required to meet the department goals, objectives and any other duties as assigned to meet department goals and objectives.
• Maintain professional and technical knowledge by attending educational workshops or classes; as well as completing internal training and development to meet all RPMS compliance requirements.

Skills

Advanced Excel

Data analysis

MS Office

Problem solving

Communication skills

Education

BA/BS or 3-5 years’ experience in accounting or financial services related field

Tools

MS Excel

Job description

CrossCountry Mortgage, LLC is seeking a Cash Operations Analyst to support the Cash and Investor Reporting team. You will perform transaction processing, exception analysis, and process-improvement initiatives to ensure accurate accounts and regulatory compliance.

The role collaborates with multiple teams, vendors, and investors, building strong internal relationships while delivering qualitative insights and supporting ongoing controls enhancements.