Cash Operations Analyst

CrossCountry Mortgage, LLC; Fort Mill (SC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K

Job summary

CrossCountry Mortgage, LLC is hiring a Cash Operations Analyst in Fort Mill, SC. The role supports the Cash and Investor Reporting team with transaction processing, analysis, and process improvements to ensure account accuracy and regulatory compliance.

Ideal candidates have a BA/BS or 3–5 years in accounting or financial services, strong Excel and MS Office skills, and a proven ability to communicate insights and manage multiple tasks with attention to detail.

Qualifications

• BA/BS degree or 3–5 years’ experience in accounting or financial services field.
• Advanced MS Excel proficiency.
• Intermediate MS Office proficiency.
• Ability to quickly learn new systems and processes.
• Strong data, research, and problem-solving skills with clear communication of insights.
• Excellent prioritization and time-management skills.
• High attention to detail and ability to track progress and details.
• Strong communication and customer service skills.

Responsibilities

• Resolve account and portfolio level issues ensuring exceptions stay within SLAs and risks.
• Ensure loan-servicing systems are configured to support client needs.
• Analyze transactional data to identify variances vs. expected results.
• Conduct root-cause analysis to support process improvements.
• Monitor daily transactions (thousands) affecting borrower credit and regulatory metrics.
• Collaborate with vendors and internal teams to align processes.
• Provide qualitative insights on trends, exceptions, and controls; aid enhancements.
• Support special projects to meet department goals.

Skills

Advanced Excel

Financial analysis

Data interpretation

Customer service

Attention to detail

Time management

Change management

Education

BA/BS degree

Tools

MS Office

MS Excel

Job description

Cash Operations Analyst# Careers## Cash Operations AnalystApply: On-site: JP10028 - Fort Mill, SC: Full time: Posted Today: JR03778CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.**A culture where you can grow!** CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.**Position Overview:**The **Cash Operations Analyst** will support RoundPoint Mortgage Servicing LLC. The Cash Operations Analyst assists the Cash and Investor Reporting department by performing tasks ranging from transaction processing, exception analysis to ensure account record accuracy, process improvement deliverables, account and process level root cause analysis, and vendor payment channel and process oversight to ensure adherence to regulatory guidelines. The Cash Operations Analyst will work closely with other teams across the organization to ensure compatibility of business processes. Finally, as part of the team, you will be looked towards to establish team culture, tools, processes, and to continuously build a better operating platform.**Job Responsibilities:*** Resolve account level and portfolio level issues and ensure exception volume and aging is maintained within SLAs, guidelines, and risk tolerances* Ensure systems are optimally configured to support loan-servicing operations based on the needs of our clients, business partners and investors* Leverage technologies available to process transactions accurately and efficiently* Analyze transactional data to identify situations where actual results differ from expected results* Conduct account and process level analysis utilizing knowledge of mortgage servicing processes to assist in process improvement initiatives* Monitor automated business processes involving an average of 5000+ transactions daily that has impact on borrower credit, portfolio metrics, and regulatory requirements* Isolate, model, and replicate complex issues using tools available to understand, present and resolve issues.* Collaborate and interact with vendors and other business units to integrate internal and external processes* Build strong relationships with investors, clients, and other internal customers by serving as a point of contact for deliverables, questions and issues* Support management by providing qualitative insights to trends and exceptions, and process deficiencies, and assisting with the execution of enhancements and/or new controls* Assist with special projects required to meet the department goals, objectives and any other duties as assigned to meet department goals and objectives* Maintain professional and technical knowledge by attending educational workshops or classes; as well as completing internal training and development to meet all RPMS compliance requirements**Qualifications and Skills:*** BA/BS or 3-5 years’ experience in accounting or financial services related field.* Advanced MS Excel proficiency* Intermediate MS Office proficiency* The ability to quickly learn new systems and business processes* Proven data, research, and problem-solving skills, with the ability to synthesize information and communicate insights effectively* Excellent prioritization and time management skills.* Exceptional organizational skills, with a high attention to detail and the ability to keep track of both the high-level progress and the small details* Excellent communication and customer service skills.* Ability to manage change and navigate company structure* Desire to perform operational, analytical and governance related activities* Motivation to draw in additional work with limited direction* Capability to comprehend servicing regulations, investor guidelines, and other applicable agreements* A team-oriented mindset, thriving in an environment that’s collaborative, challenges the status quo and celebrates change* Ability to manage change and navigate company structureThis job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. CrossCountry Mortgage, LLC offers **MORE** than a job, we offer a career. Apply now to begin your path to success! careersatccm.comCrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com**California residents:** Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.**CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).** **The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.****CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit** **www.NMLSConsumerAccess.org****.**