Cash Operations Analyst

CCM CrossCountry Mortgage, LLC; Cleveland (OH); Presencial; USD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Dental coverage

Vision coverage

401K

Short-term disability

Employee assistance program

Wellness program

Resumo da oferta

CrossCountry Mortgage, LLC is seeking a Cash Operations Analyst to support the Cash and Investor Reporting team. You will perform transaction processing, exception analysis, and process-improvement initiatives to ensure accurate accounts and regulatory compliance.

The role collaborates with multiple teams, vendors, and investors, building strong internal relationships while delivering qualitative insights and supporting ongoing controls enhancements.

Qualificações

• BA/BS or 3-5 years’ experience in accounting or financial services related field.
• Advanced MS Excel proficiency.
• Proven data, research, and problem-solving skills, with the ability to synthesize information and communicate insights effectively.
• Excellent prioritization and time management skills.
• Exceptional organizational skills with attention to detail.
• Excellent communication and customer service skills.

Responsabilidades

• Resolve account level and portfolio level issues and ensure exception volume and aging is maintained within SLAs, guidelines, and risk tolerances.
• Ensure systems are optimally configured to support loan-servicing operations based on the needs of our clients, business partners and investors.
• Leverage technologies available to process transactions accurately and efficiently.
• Analyze transactional data to identify situations where actual results differ from expected results.
• Conduct account and process level analysis utilizing knowledge of mortgage servicing processes to assist in process improvement initiatives.
• Monitor automated business processes involving an average of 5000+ transactions daily that has impact on borrower credit, portfolio metrics, and regulatory requirements.
• Isolate, model, and replicate complex issues using tools available to understand, present and resolve issues.
• Collaborate and interact with vendors and other business units to integrate internal and external processes.
• Build strong relationships with investors, clients, and other internal customers by serving as a point of contact for deliverables, questions and issues.
• Support management by providing qualitative insights to trends and exceptions, and process deficiencies, and assisting with the execution of enhancements and/or new controls.
• Assist with special projects required to meet the department goals, objectives and any other duties as assigned to meet department goals and objectives.
• Maintain professional and technical knowledge by attending educational workshops or classes; as well as completing internal training and development to meet all RPMS compliance requirements.

Conhecimentos

Advanced Excel

Data analysis

MS Office

Problem solving

Communication skills

Formação académica

BA/BS or 3-5 years’ experience in accounting or financial services related field

Ferramentas

MS Excel

Descrição da oferta de emprego

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package.

• including medical, dental, vision, as well as a 401K.
• company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Cash Operations Analyst will support RoundPoint Mortgage Servicing LLC. The Cash Operations Analyst assists the Cash and Investor Reporting department by performing tasks ranging from transaction processing, exception analysis to ensure account record accuracy, process improvement deliverables, account and process level root cause analysis, and vendor payment channel and process oversight to ensure adherence to regulatory guidelines. The Cash Operations Analyst will work closely with other teams across the organization to ensure compatibility of business processes. Finally, as part of the team, you will be looked towards to establish team culture, tools, processes, and to continuously build a better operating platform.

Job Responsibilities:

• Resolve account level and portfolio level issues and ensure exception volume and aging is maintained within SLAs, guidelines, and risk tolerances
• Ensure systems are optimally configured to support loan-servicing operations based on the needs of our clients, business partners and investors
• Leverage technologies available to process transactions accurately and efficiently
• Analyze transactional data to identify situations where actual results differ from expected results
• Conduct account and process level analysis utilizing knowledge of mortgage servicing processes to assist in process improvement initiatives
• Monitor automated business processes involving an average of 5000+ transactions daily that has impact on borrower credit, portfolio metrics, and regulatory requirements
• Isolate, model, and replicate complex issues using tools available to understand, present and resolve issues.
• Collaborate and interact with vendors and other business units to integrate internal and external processes
• Build strong relationships with investors, clients, and other internal customers by serving as a point of contact for deliverables, questions and issues
• Support management by providing qualitative insights to trends and exceptions, and process deficiencies, and assisting with the execution of enhancements and/or new controls
• Assist with special projects required to meet the department goals, objectives and any other duties as assigned to meet department goals and objectives
• Maintain professional and technical knowledge by attending educational workshops or classes; as well as completing internal training and development to meet all RPMS compliance requirements

Qualifications and Skills:

• BA/BS or 3-5 years’ experience in accounting or financial services related field.
• Advanced MS Excel proficiency
• Intermediate MS Office proficiency
• The ability to quickly learn new systems and business processes
• Proven data, research, and problem-solving skills, with the ability to synthesize information and communicate insights effectively
• Excellent prioritization and time management skills.
• Exceptional organizational skills, with a high attention to detail and the ability to keep track of both the high-level progress and the small details
• Excellent communication and customer service skills.
• Ability to manage change and navigate company structure
• Desire to perform operational, analytical and governance related activities
• Motivation to draw in additional work with limited direction
• Capability to comprehend servicing regulations, investor guidelines, and other applicable agreements
• A team-oriented mindset, thriving in an environment that’s collaborative, challenges the status quo and celebrates change
• Ability to manage change and navigate company structure

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”).

The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.

The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Thanks for your interest in working on our team! Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.