Mortgage Care Specialist - Remote Eligible

Select Portfolio Servicing, Inc.; Jacksonville (FL); Hybrid; USD 35,000 - 48,000; Full time

Job summary

Select Portfolio Servicing, Inc. is seeking a Customer Care Expert (CCE) to provide personalized service and support to mortgage customers through inbound and outbound calls throughout the life of the account.

The role emphasizes compliance, accurate documentation, and collaboration with operations teams in a modern call center setting. The CCE will handle transactions, communicate regulatory information, and guide customers through loss mitigation options while maintaining high standards of

Qualifications

• High School diploma or equivalent required.
• Customer service or loss mitigation experience preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Handle customer calls professionally and efficiently, providing timely and accurate information.
• Resolve inquiries and delinquency issues, explaining loss mitigation options as needed.
• Enter information and complete actions to facilitate required processes and document outcomes.

Job description

Select Portfolio Servicing, Inc. is seeking a Customer Care Expert (CCE) to provide personalized service and support to mortgage customers through inbound and outbound calls throughout the life of the account.

The role emphasizes compliance, accurate documentation, and collaboration with operations teams in a modern call center setting. The CCE will handle transactions, communicate regulatory information, and guide customers through loss mitigation options while maintaining high standards of