Entry-Level Client Care Pro - High-Volume Call Center

United Shore Financial Services LLC; Pontiac (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

PTO after 30 days

Medical, dental, vision insurance

401k with employer match

Mortgage discount

Job summary

United Wholesale Mortgage seeks a Customer Care Servicing Specialist to be the primary contact for mortgage clients, maintaining long-established relationships and advising as needed. The role is within the Customer Care team in Servicing and emphasizes phone-based client interactions.

You will handle inbound and outbound calls, respond to emails, work on reports, assist our sub-servicer, and cross-train across Servicing.

Qualifications

• 1+ years experience in customer service dealing with a high volume of calls OR 1+ year of experience working in the mortgage industry
• Excellent customer service and communication skills
• Strong analytical skills
• Proficiency in Excel, including vlookups, formulas and PivotTables
• Proficiency in MS Office
• Self-motivated with a strong work ethic
• Comfortable in a fast-moving environment
• Ability to multitask and adapt
• Positive attitude and willingness to learn
• High school diploma or equivalent
• Onsite, full-time attendance

Responsibilities

• Accepting incoming calls from all clients
• Making outbound calls to clients
• Responding to emails from clients
• Working various reports as assigned
• Aiding and overseeing our sub-servicer
• Cross-training to learn other areas of our Servicing team

Skills

Customer service

Communication

Analytical skills

Multitasking

Adaptability

Positive attitude

Self-motivated

Fast-paced environment

Education

High school diploma or equivalent

Tools

Excel

PivotTables

MS Office

Job description

United Wholesale Mortgage seeks a Customer Care Servicing Specialist to be the primary contact for mortgage clients, maintaining long-established relationships and advising as needed. The role is within the Customer Care team in Servicing and emphasizes phone-based client interactions.

You will handle inbound and outbound calls, respond to emails, work on reports, assist our sub-servicer, and cross-train across Servicing.