Morning Stock & Customer Experience Associate

Michaels of Canada; Pottsville (Schuylkill County); In loco; USD 17.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

Partner discount programs

401(k) with employer match

Medical, dental, and vision coverage

Telemedicine services

Tuition assistance

Adoption assistance

Flexible spending accounts

Commuter benefits

Descrizione del lavoro

Michaels is seeking a team member for the Pottsville, PA store to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will help with truck unloading, stocking, planograms, and store recovery to keep products in stock and presented well.

In this role you will engage customers with the Rewards program and credit card enrollments, participate in omni-channel processes, and support safety and shrink programs while upholding store standards and policies.

Competenze

• Retail and/or customer service experience preferred
• Ability to work in a fast-paced retail environment
• Willingness to assist customers with various needs

Mansioni

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; perform cash handling to standards
• Promote the Michaels Rewards program and Private Label Credit Card enrollments
• Educate customers on Voice of Customer (VOC) survey
• Assist with Omni channel processes (BOPIS and SFS)
• Participate in truck unload, stocking, and planogram processes
• Complete merchandise recovery and store maintenance including returns/go-backs
• Execute Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company policies; uphold standards
• Interact professionally with customers and team members; model company values
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Conoscenze

Retail experience

Customer service

Descrizione del lavoro

Michaels is seeking a team member for the Pottsville, PA store to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. You will help with truck unloading, stocking, planograms, and store recovery to keep products in stock and presented well.

In this role you will engage customers with the Rewards program and credit card enrollments, participate in omni-channel processes, and support safety and shrink programs while upholding store standards and policies.