Evenings & Weekend Service Pro - Customer Care

Michaels Stores; Pottstown (Montgomery County); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

401(k) with employer match

Job summary

Michaels store in Pottstown, PA is seeking team members to deliver friendly customer service, help customers locate products, and ensure fast checkout. You will assist with truck unloading, stocking, and in-store merchandising while promoting Rewards and Private Label Credit Card enrollments.

Position requires a positive attitude, ability to stand for long periods, and at least 16 years old. Benefits include employee discounts and a range of store-wide programs.

Qualifications

• Retail or customer service experience preferred.
• Must be at least 16 years old.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on Rewards program and Private Label Credit Cards and enrollments
• Educate customers on VOC survey
• Assist with Omni channel processes (BOPIS and SFS)
• Participate in truck unload, stocking, and planogram processes
• Ensure well-merchandised and in-stock store; complete merchandise recovery/return process
• Support shrink and safety programs
• Adhere to SOPs and company policies
• Interact with others positively and serve as a role model
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Job description

Michaels store in Pottstown, PA is seeking team members to deliver friendly customer service, help customers locate products, and ensure fast checkout. You will assist with truck unloading, stocking, and in-store merchandising while promoting Rewards and Private Label Credit Card enrollments.

Position requires a positive attitude, ability to stand for long periods, and at least 16 years old. Benefits include employee discounts and a range of store-wide programs.