Morning Ground Operations Lead — Fresh, Fast Fulfillment

FreshDirect; New York (NY); On-site; USD 68,000 - 75,000; Full time

Job summary

FreshDirect seeks a Ground Operations Supervisor in New York to lead daily inbound operations with focus on food safety, quality, staffing, and process management. You will direct truck unloading, pallet movement, and ensure safety standards while coaching a team on the floor 80% of the time.

Ideal candidates have 2–4 years of leadership experience, can work in cold environments, and are comfortable with SAP and Warehouse Management Systems.

Qualifications

• 2–4 years of leadership experience required.
• Willingness and ability to work in refrigerated (20–38°F) and freezer (-10°F) environments.
• Ability to lift up to 50 lbs., stand/walk 9–11 hours, and bend/push/pull/squat/reach.
• Ability to work weekends, holidays, and maintain a flexible schedule during peak periods.
• Associate degree preferred; HS Diploma/GED required (or equivalent experience).
• Preferred experience with Warehouse Management Systems and SAP (not required).
• Proficiency with Microsoft Office (Outlook, Excel, Teams, Word).
• English required; bilingual (English/Spanish) preferred.
• Experience working with perishables or short shelf-life products a plus.

Responsibilities

• Direct, coordinate, and manage all aspects of daily inbound operations including food safety, quality control, and process management.
• Oversee pallet movement, truck unloading, and resolve issues within scope to meet company standards.
• Guide, direct, and motivate associates to achieve productivity goals and ensure successful shift execution.
• Manage daily staffing schedules in alignment with budget and business needs using approved staffing models.
• Address employee concerns and partner with HRBP on investigations.
• Recruit, interview, train, coach, and develop talent while executing performance standards.
• Ensure compliance with Food Safety, GMPs, HACCP, Safety protocols, and policies.
• Collaborate with team and senior management to identify process improvements and document procedures.
• Oversee equipment operation, safety guidelines, and issue reporting; report problems promptly.
• Support company initiatives and maintain clean, safe, organized work environment.
• Write weekly schedules and manage timecards using Kronos.
• Follow 80/20 rule: 80% on floor, 20% off floor.

Skills

Leadership experience

Cold environment work

Staffing and scheduling

On-floor leadership

Education

Associate degree

HS Diploma/GED

Tools

Warehouse Management Systems

SAP

Microsoft Office

Job description

FreshDirect seeks a Ground Operations Supervisor in New York to lead daily inbound operations with focus on food safety, quality, staffing, and process management. You will direct truck unloading, pallet movement, and ensure safety standards while coaching a team on the floor 80% of the time.

Ideal candidates have 2–4 years of leadership experience, can work in cold environments, and are comfortable with SAP and Warehouse Management Systems.