Morning Front Desk Specialist - Guest Experience & Growth

NCG Hospitality; Phoenix (AZ); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Hotel discounts

Complimentary stays

Referral incentives

Volunteer hours

401(k) match

Performance bonuses

Résumé du poste

NCG Hospitality is hiring a Morning Guest Services Representative in the Phoenix area. Starting at $18/hour, the role requires 1 year of customer service or hotel front desk experience and availability to work 5 days a week, 7am–3pm.

You will greet guests, handle reservations, and support a smooth check-in/out process with a friendly, professional approach. You’ll use our systems to manage bookings, process payments, and assist guests with requests while upholding service standards that align

Qualifications

• Minimum 1 year of customer service or hotel front desk experience.

Responsabilités

• Answer phones and take reservations.
• Check guests in and out using the property management system.
• Interact with guests professionally to create a memorable experience.
• Promote hotel services to maximize occupancy and revenue.

Connaissances

Customer service

Cash handling

Communication

Attention to detail

Positive attitude

Teamwork

Description du poste

NCG Hospitality is hiring a Morning Guest Services Representative in the Phoenix area. Starting at $18/hour, the role requires 1 year of customer service or hotel front desk experience and availability to work 5 days a week, 7am–3pm.

You will greet guests, handle reservations, and support a smooth check-in/out process with a friendly, professional approach. You’ll use our systems to manage bookings, process payments, and assist guests with requests while upholding service standards that align