Morning Front Desk & Guest Services Agent

Concord Hospitality Enterprises; Kentwood, Northern (MI, KY); Híbrido; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk for part-time morning shifts from 7am to 3pm, including every other weekend. This role puts you at the hub of guest interaction, delivering warm, proactive service and ensuring a smooth check-in experience.

You will greet guests, handle requests, post charges, and coordinate with other hotel departments to resolve concerns promptly.

Responsabilidades

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Descripción del empleo

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk for part-time morning shifts from 7am to 3pm, including every other weekend. This role puts you at the hub of guest interaction, delivering warm, proactive service and ensuring a smooth check-in experience.

You will greet guests, handle requests, post charges, and coordinate with other hotel departments to resolve concerns promptly.