Morning Front Desk Concierge — Guest Experience

remingtonhotelscareers; North Canton (OH); On-site; USD 26,000 - 38,000; Full time

Job summary

Remington Hotels is seeking a dedicated Front Desk/Guest Services associate to warmly greet guests, manage check-in/check-out, and assist with pre-registration and reservations. You will post charges, operate front office systems, and handle daily transactions with accuracy.

The role requires familiarity with rates, discounts, and procedures for same-day bookings, cancellations, and relocations, while maintaining a high level of guest satisfaction.

Qualifications

• Excellent customer service and guest-facing communication.
• Ability to process reservations and payments accurately.
• Familiarity with front office systems and daily hotel transactions.
• Flexible schedule and ability to work AM shifts, weekends, and holidays as needed.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Post charges accurately and efficiently.
• Maintain working knowledge of Front Office systems and handle daily transactions.
• Manage cash handling, including receipts, checks, credit card information, and making change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and how to handle each.
• Take same-day reservations and follow cancellation/relocation procedures when necessary.

Skills

Customer service

Team player

Communication skills

Multitasking

Job description

Remington Hotels is seeking a dedicated Front Desk/Guest Services associate to warmly greet guests, manage check-in/check-out, and assist with pre-registration and reservations. You will post charges, operate front office systems, and handle daily transactions with accuracy.

The role requires familiarity with rates, discounts, and procedures for same-day bookings, cancellations, and relocations, while maintaining a high level of guest satisfaction.