Financial Services Experience Specialist

Robinhood; United States; Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Equity ownership

401(k) matching

AI tools access

Flexible benefits wallet

Life & disability insurance

Job summary

Robinhood is seeking a Customer Experience Associate to support users across chat, email, and phone. You’ll act as the company's voice with empathy while learning Robinhood products and financial concepts, helping customers feel understood and valued.

Based in our Colorado and Texas offices, you’ll start with in-person onboarding five days a week and transition to a minimum of three days in-office weekly, joining a high-performing, fast-moving team.

Qualifications

• Bachelor’s degree or financial services experience is a plus.
• Excellent written and verbal communication skills.
• Ability to work a 24/7 shift in a fast-paced environment.
• Experience in customer support is preferred.

Responsibilities

• Provide an exceptional customer experience across phone, email, and chat.
• Identify and communicate ways to improve customer service.
• Grow expertise in Robinhood’s products and financial concepts.
• Resolve inquiries with independent judgment in a fast-paced setting.

Skills

Customer empathy

Written communication

Verbal communication

Multi-tasking

Problem solving

Adaptability

Education

Bachelor's degree or relevant experience

Job description

Robinhood is seeking a Customer Experience Associate to support users across chat, email, and phone. You’ll act as the company's voice with empathy while learning Robinhood products and financial concepts, helping customers feel understood and valued.

Based in our Colorado and Texas offices, you’ll start with in-person onboarding five days a week and transition to a minimum of three days in-office weekly, joining a high-performing, fast-moving team.