Customer Experience Leader, Banking & Credit

Robinhood; Westlake (TX); On-site; USD 96,900 - 114,000; Full time

Benefits offered by this job

Performance-driven compensation

Best-in-class benefits

Catered meals and events

Job summary

Robinhood is hiring a Money Manager to lead a banking and credit team in Westlake, TX. This role focuses on building a growing desk that supports customer banking, credit, and money movement needs.

The ideal candidate will have leadership experience in banking, a passion for mentorship, and strong problem-solving skills. You will manage performance and drive innovative customer experience improvements.

Qualifications

• Strong external banking and credit leadership experience.
• Proven ability to lead through change in a fast-paced environment.
• Exceptional time management and relationship-building skills.

Responsibilities

• Drive performance, coaching, and development for your team.
• Navigate rapid business changes and guide your team.
• Monitor agent performance and provide constructive feedback.

Skills

Leadership in banking and credit

Change management

Interpersonal communication

Data analysis for performance

Problem-solving

Education

Experience from Capital One or JP Morgan

Job description

Robinhood is hiring a Money Manager to lead a banking and credit team in Westlake, TX. This role focuses on building a growing desk that supports customer banking, credit, and money movement needs.

The ideal candidate will have leadership experience in banking, a passion for mentorship, and strong problem-solving skills. You will manage performance and drive innovative customer experience improvements.