Money CX Associate: Banking & Card Support (In-Person)

Inested; Denver (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

100% paid health insurance

401(k) matching

Equity ownership

Flexible AI tools access

Job summary

Robinhood is hiring a Customer Experience Associate for the Money team. You will be the front-line expert supporting our Credit Card and Banking products, resolving complex inquiries with care and empathy, and contributing to a trusted customer experience.

The role is based in Denver, CO and Westlake, TX with in-person attendance during onboarding and ongoing flexibility required for on-site work, reflecting our commitment to in-person collaboration and excellent service.

Qualifications

• 1+ years of customer service, financial services or related experience.
• Basic understanding of financial products or willingness to learn.
• Familiarity with text, email, and phone-based support.
• Working knowledge of CRM platforms such as Salesforce.

Responsibilities

• Provide empathetic, high-quality customer service to cardholders.
• Adapt to evolving support processes with critical thinking.
• Investigate issues, escalate when needed, and spot trends affecting products.
• Grow with banking and credit card services as they expand.
• Advocate for products and services and drive improvements from feedback.

Skills

Customer service

Financial services knowledge

CRM platforms

Tools

Salesforce

Job description

Robinhood is hiring a Customer Experience Associate for the Money team. You will be the front-line expert supporting our Credit Card and Banking products, resolving complex inquiries with care and empathy, and contributing to a trusted customer experience.

The role is based in Denver, CO and Westlake, TX with in-person attendance during onboarding and ongoing flexibility required for on-site work, reflecting our commitment to in-person collaboration and excellent service.