Monetization Strategy Lead: AI-Powered Pricing & Packaging

ServiceNow; California (MO); On-site; USD 127,000 - 222,000; Full time

Benefits offered by this job

Health plans

401(k) match

ESPP

Matching donations

Flexible time away

Family leave

Job summary

ServiceNow is seeking a Monetization Strategy Manager to shape pricing and packaging for its Customer and Industry Workflow units. You will partner with pricing, product, GTM, and other stakeholders to craft monetization strategies, translate them into actionable plans, and track pricing KPIs to inform decisions.

You will explore new pricing models, support alignment with Pricing Committee, and conduct market sizing and competitive research to identify growth opportunities.

Qualifications

• Experience integrating AI into work processes or decision-making.
• 3+ years in enterprise technology with cross-functional pricing/packaging experience.
• Strong knowledge of pricing frameworks and monetization strategies.
• Proficiency in competitive price research and data synthesis using Excel/BI tools.
• Excellent communicator with ability to secure buy-in from executives and leaders.
• Bachelor or Master in business, statistics, economics; MBA a plus.

Responsibilities

• Develop monetization strategies for ServiceNow’s product portfolio.
• Translate pricing strategy into executable plans with cross-functional partners.
• Define, track, and measure pricing KPIs to drive actionable insights.
• Identify new growth opportunities including new pricing models and GTM approaches.
• Support alignment on pricing changes and Pricing Committee reviews.
• Conduct market sizing, competitor research, enablement, and root-cause analyses.

Skills

AI in pricing/workflow

Pricing & packaging strategy

Cross-functional collaboration

Excel & BI tools

Strategic communication

Education

Bachelor/Master in business or quantitative field

Tools

Excel

BI tools

Job description

ServiceNow is seeking a Monetization Strategy Manager to shape pricing and packaging for its Customer and Industry Workflow units. You will partner with pricing, product, GTM, and other stakeholders to craft monetization strategies, translate them into actionable plans, and track pricing KPIs to inform decisions.

You will explore new pricing models, support alignment with Pricing Committee, and conduct market sizing and competitive research to identify growth opportunities.