Monetization Strategy Manager

SmartRecruiters, Inc.; Santa Clara (CA); Hybrid; USD 127,000 - 222,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a Monetization Strategy Manager to develop and execute pricing and packaging strategies to drive growth across the Customer and Industry Workflow units. You will collaborate with pricing, product, GTM, and operations to turn strategy into actionable plans.

The role requires 3+ years in enterprise tech pricing, strong analytic skills with Excel and BI tools, and the ability to secure executive buy-in. Bachelor or Master in business or economics is preferred; MBA a plus.

Qualifications

• 3+ years in enterprise tech with cross-functional experience in pricing and packaging for software.
• Strong knowledge of pricing frameworks and monetization strategies.
• Proficient in competitive price research and analyzing large data sets with Excel and BI tools.
• Excellent communication and ability to secure executive buy-in.

Responsibilities

• Develop and implement monetization strategies for ServiceNow’s product portfolio.
• Translate pricing strategy into executable plans with cross-functional partners to align with pricing roadmap.
• Define, track, and measure pricing KPIs to drive insights on packaging and pricing performance.
• Identify new business and growth opportunities, including new pricing models and go-to-market approaches.
• Support BU in aligning on Pricing changes and Pricing Committee reviews.
• Assist in market sizing, market/competitor research, enablement, and root-cause analyses.

Skills

Pricing strategy

Cross-functional collaboration

Data analysis with Excel

Strategic thinking

Executive communication

Education

Bachelor or Master degree in business, statistics, economics, or quantitative disciplines

MBA is a plus

Tools

Excel

BI tools

Pricing software

Job description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

As a Monetization Strategy Manager, you will help develop and execute strategic Pricing and Packaging recommendations to drive growth for ServiceNow's Customer and Industry Workflow Business Units. Responsibilities include:

What you get to do in this role:

Work with pricing and product leaders to develop and implement effective monetization strategies for ServiceNow’sproduct portfolio

Translate pricing strategy into executable plans, partnering cross-functionallywithGTM, and operational stakeholders to ensure monetization strategies align to corporate pricing and packaging strategic roadmap

Define, track,and measure pricing KPIs (both quantitative and qualitative) to drive actionable decision insights on product packaging and pricing performance

Assist in identifying new business and growth opportunities to create incremental growth, including new pricing models and go to market approaches

Support Business Unit in getting alignment on Pricing and Packaging changes and passing Pricing Committee approval reviews

Assist in diverse activities to support monetization such as market sizing exercises, market/competitor research, enablement, and root cause analyses to support and identify opportunities for product growth and inform field and BU views

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

3+ years of experience in enterprise technology industry with a proven track record collaborating acrosspricing, product, sales, finance, marketing, and operationswith specific experience in packaging and pricing for software businesses

Strong knowledge of pricing frameworkswith experience developing monetization strategies

Proficient incompetitive price research andsynthesizing large data sets with Excel and other BI tools

Skilled at applying independent and critical thinking to achieve impactful results with moderate to little supervision

An effective communicator and highly effective in securing buy-in on monetization strategies from executives and leaders across the business

Bachelor or Masterdegree in business, statistics, economics, or other quantitative disciplines (MBA is a plus)

For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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