Mon-Fri CSR & Solutions Specialist—Growth Path

FCX Performance; Bethlehem (Northampton County); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) with company match

Paid time off

Job summary

Applied Industrial Technologies, a global industrial distributor, is seeking a Customer Service Representative in Bethlehem, PA. You will assist customers by phone and in person, clarify needs, research parts, and recommend solutions to keep customers satisfied.

Starting salary will be based on experience with added incentive opportunities. Benefits include health, vision, and dental coverage, 401(k) with company match, paid time off, tuition reimbursement, and personalized training for career

Qualifications

• 6 months of customer service experience preferred.
• Excellent telephone, and written skills, including English grammar.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers, including basic knowledge of Microsoft Office (Outlook & Excel) and comfortable with Google search engine.
• High school diploma or equivalent.
• Valid driver's license and clean driving record (MVR).
• SAP / ERP experience, preferred but not required.
• Some knowledge of industrial distribution products and hydraulics, preferred but not required.
• Attention to detail, accuracy, ability to multitask, sense of humor.
• Ability to lift up to 50 lbs.

Responsibilities

• Assist customers by phone and in person at our facility.
• Clarify needs, research, and (after you get up to speed) recommend parts.
• Meet / exceed monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders and provide post-order service.

Skills

Customer service

Phone skills

Written communication

MS Office (Outlook & Excel)

SAP/ERP

Driving

Attention to detail

Education

High school diploma or equivalent

Tools

SAP/ERP

Microsoft Office

Job description

Applied Industrial Technologies, a global industrial distributor, is seeking a Customer Service Representative in Bethlehem, PA. You will assist customers by phone and in person, clarify needs, research parts, and recommend solutions to keep customers satisfied.

Starting salary will be based on experience with added incentive opportunities. Benefits include health, vision, and dental coverage, 401(k) with company match, paid time off, tuition reimbursement, and personalized training for career