Customer Solutions Specialist (Mon–Fri)

FCX Performance; Ebensburg (Cambria County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Base salary plus incentives

Health, vision, dental coverage

401(k) with company match

Paid vacation and holidays

Tuition reimbursement

Training and development

Job summary

Applied Industrial Technologies is seeking a Customer Service Representative to assist customers by phone and in person, clarify needs, research parts, and drive monthly sales goals while delivering high-quality service.

Based at our facility in the United States, the role offers base pay with incentive opportunities, benefits, PTO, and tuition reimbursement as part of a stability-focused career path.

Qualifications

• 6 months of customer service experience preferred.
• Excellent telephone, and written skills, including English grammar.
• Ability and desire to learn new systems and processes quickly.
• Enjoys working with computers, including basic knowledge of Microsoft Office (Outlook & Excel) and comfortable with Google search engine.
• High school diploma or equivalent.
• Valid driver's license and clean driving record (MVR).
• SAP / ERP experience, preferred but not required.
• Some knowledge of industrial distribution products and hydraulics, preferred but not required.
• Attention to detail, accuracy, ability to multitask, sense of humor.
• Ability to lift up to 50 lbs.

Responsibilities

• Assist customers by phone and in person at our facility.
• Use your customer service skills to clarify needs, do research, and recommend parts.
• Be focused and driven to meet/exceed monthly sales goals while increasing customer satisfaction.
• Process quotes, take orders and provide post-order service.

Skills

Customer service

Telephone skills

Written communication

Multitasking

Interpersonal skills

Education

High school diploma

Tools

Outlook

Excel

Google search

SAP

Job description

Applied Industrial Technologies is seeking a Customer Service Representative to assist customers by phone and in person, clarify needs, research parts, and drive monthly sales goals while delivering high-quality service.

Based at our facility in the United States, the role offers base pay with incentive opportunities, benefits, PTO, and tuition reimbursement as part of a stability-focused career path.