Molecular Diagnostics Field Engineer — Remote (SA) with 75% Travel

Abbott; United States; Remote; USD 27,000 - 44,000; Full time

Job summary

Abbott is seeking a Field Service Engineer to install, validate, service, and troubleshoot molecular diagnostic systems across South Africa. The role blends hands-on field service, remote technical support and collaboration with technical and commercial teams.

Based in or near Bloemfontein, the position requires up to 75% travel within the territory, with emphasis on urgent repairs, preventive maintenance and customer training on software/hardware upgrades.

Qualifications

• Tertiary qualification in electrical engineering.
• At least 3 years' field experience in medical devices or diagnostics.
• Knowledge of service operations: budgeting, parts management, logistics, and complaint handling.
• Fluent English with ability to write technical reports and problem descriptions; additional languages are a plus.

Responsibilities

• Install and commission systems at customer sites.
• Carry out preventive maintenance, repairs and hardware/software upgrades on molecular instruments.
• Diagnose issues by phone, online or on site; record and track customer complaints.
• Train customers on software and hardware upgrades; collaborate with application specialists and sales to resolve needs.
• Manage service tools, validate them, maintain spare-parts kits and report usage to service management.
• Support service revenue and margin goals by identifying appropriate service opportunities in the territory; provide backup coverage as needed.

Skills

Customer communication

Remote troubleshooting

Technical reporting

English proficiency

Education

Electrical engineering

Biomedical engineering

Job description

Abbott is seeking a Field Service Engineer to install, validate, service, and troubleshoot molecular diagnostic systems across South Africa. The role blends hands-on field service, remote technical support and collaboration with technical and commercial teams.

Based in or near Bloemfontein, the position requires up to 75% travel within the territory, with emphasis on urgent repairs, preventive maintenance and customer training on software/hardware upgrades.