Modern Workplace Engineering Lead (Remote)

Southern New Hampshire University; Clayton (NM); Remote; USD 97,000 - 155,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision plans

Paid time off

Retirement plan

Tuition assistance

Parental leave

Mental health resources

Job summary

Southern New Hampshire University (SNHU) is seeking a Modern Workplace Engineering Manager to lead a team of engineers and administrators responsible for daily operation, engineering, and continuous improvement of Modern Workplace services.

You will guide technical design, troubleshooting, implementation, and escalation support across Microsoft 365, endpoint management, collaboration, identity, automation, and related technologies.

Qualifications

• Seven+ years in Modern Workplace tech or related field.
• Three+ years of people-management experience.
• Bachelor's degree or equivalent experience acceptable.
• Strong Microsoft 365 administration and two major Modern Workplace disciplines.

Responsibilities

• Lead, coach, and develop a team of Modern Workplace engineers and administrators.
• Provide hands-on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, automation, and device-management technologies.
• Serve as a senior escalation point for complex technical incidents, service disruptions, implementation challenges, and architectural decisions.
• Participate directly in technical discovery, solution design, configuration, testing, deployment, troubleshooting, and documentation when needed.
• Review technical designs, implementation plans, scripts, configurations, and operational procedures for quality, security, scalability, and supportability.
• Manage work intake, prioritization, resource assignment, execution, and follow-through across operational and project-based work.
• Translate departmental strategy and institutional requirements into technical roadmaps, delivery plans, and team assignments.
• Establish clear technical standards, engineering practices, documentation requirements, and accountability expectations.
• Conduct regular one-on-one meetings, performance discussions, technical coaching, and professional-development planning.
• Identify skill gaps and create opportunities for cross-training, knowledge sharing, mentoring, and technical growth.
• Partner with the Director on platform strategy, architecture, workforce planning, budgeting, vendor management, and service improvement.
• Coordinate technical delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot, and related technologies.
• Work with Information Security, Infrastructure, Enterprise Applications, Service Management, and other ITS teams to design and deliver secure, reliable solutions.
• Support incident, problem, change, request, release, and configuration-management practices.
• Evaluate emerging technologies and recommend improvements to the Modern Workplace environment.
• Develop automation and encourage the use of scripting, standardization, and repeatable engineering practices.
• Monitor service performance, technical debt, workload distribution, platform health, and delivery outcomes.
• Communicate technical risks, dependencies, status, resource needs, and recommendations to leadership and stakeholders.
• Represent Modern Workplace Engineering in technical reviews, governance forums, project meetings, and operational discussions.
• Other responsibilities as assigned

Skills

People management

Leadership

Stakeholder management

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft 365 administration

Endpoint management

Identity management

Automation scripting

Power Platform

Job description

Southern New Hampshire University (SNHU) is seeking a Modern Workplace Engineering Manager to lead a team of engineers and administrators responsible for daily operation, engineering, and continuous improvement of Modern Workplace services.

You will guide technical design, troubleshooting, implementation, and escalation support across Microsoft 365, endpoint management, collaboration, identity, automation, and related technologies.